Frequently Asked Questions

Our products contain or may contain eggs, milk, soy, and wheat. Other ingredients vary by flavor and item, so always check the product page or ask before ordering if you have a concern.

We bake out of a private home kitchen where eggs, milk, soy, wheat, and other common allergens are regularly used. Cross-contact is possible even when we take care, so we cannot guarantee any product to be allergen-free or safe for anyone with a severe or life-threatening allergy.

We do not currently offer dedicated gluten-free, dairy-free, or nut-free items. If you have a specific allergy question, send us a message through the contact form before placing your order and we'll let you know what we can and can't accommodate.

Yes, and the sooner you tell us the better. How much we can refund depends on how close you are to your pickup or delivery date, because everything is made to order. The full details are on our Refund and Cancellation Policy page. Custom orders work differently once we start on them. To cancel, email elizabeth@lotussweettreats.com with your order number and we will tell you exactly where your order stands. Cancellations need to be in writing so you and we both have a record of the date.

Date and address changes are handled case by case based on our schedule. Send us a message through the contact form or your account messages as soon as you know, and we'll let you know what's possible.

Let us know within 24 hours of pickup or delivery. Send a message through your account or the contact form with photos and a short description, and we'll make it right.

Fill out the Custom Order form with your event date, theme, colors, packaging preference, and any reference images. We'll review the request and send you a written quote with pricing and a payment link. Production starts once the deposit is paid and the design is approved.

Yes. The custom order form has an upload field for reference images, photos, or logos. Higher-resolution images give the best results on edible image cake pops, so send the largest version you have.

You can request changes to the design, quantity, or date through the messaging thread on your quote. Once payment is completed, no further changes can be made.

Gift cards are powered by Square and may not be available yet on the site. When they are live, you'll see a Gift Cards link in the menu and can buy and send them directly through checkout.

Enter the gift card code at checkout in the payment step. Any balance left after your order stays on the card for next time. Gift cards can be used on standard orders and on custom orders once a quote is accepted.

Square gift cards do not expire. If you lose track of a code, contact us with the purchase email and we can help look it up.

Cake pops, cookie cake bites and photo or logo cake pops need at least 14 days notice, and baklava needs 7. Need it sooner? Dates inside those windows are available with a $55 rush fee, which you'll see at checkout before you place your order.

Sometimes, depending on the calendar and what you need. Rush orders inside our standard lead time are subject to a rush fee, which is calculated and added at checkout if you select a date inside the rush window. If we can't fit a rush request, the website will let you know before you check out.

Some dates fill up fast, especially around holidays and weekends. If a date shows as fully booked, the calendar won't let you select it. You can pick another date, or send us a message and we'll let you know if anything opens up.

Classic cake pops start at 1 dozen, and mini classic cake pops start at 2 dozen. You can mix flavors, with at least 1 dozen of each classic flavor or 2 dozen of each mini flavor. For Cookie Cake Bites there is a 2 dozen minimum.

Yes. Custom cake pops start at 1 dozen per flavor, and photo or logo cake pops start at 2 dozen per flavor.

Yes. Approved wholesale and corporate accounts have their own minimums and tier pricing. You can apply through the Wholesale or Corporate links under 'Contact Us' for all inquiries.

All standard orders require payment in full at checkout. Custom orders go through a review and approval process before payment is collected. Once the final details and pricing are approved, the authorized card on file will be charged for the agreed-upon amount. All orders must be paid in full before production begins.

Pickup is from our home kitchen near the I-69 / 99 (Grand Parkway) area in Richmond, TX 77469. The exact address is sent in your order confirmation email once your order is placed.

Yes! We offer local delivery throughout the Houston area at a rate of $1.50 per mile, calculated at checkout based on the total round-trip mileage from our kitchen to your delivery address. Delivery is available within a 50-mile radius, and pickup is always an option.

No. We do not ship any of our products. All orders are pickup or local delivery only.