Order, Cancellation & Refund Policy

At Lotus Sweet Treats, every order is thoughtfully prepared with care, time, and attention to detail. To ensure the highest quality and allow adequate time for planning, sourcing materials, and production, the following policies apply to all orders.

Order Confirmation & Payment

All orders must be paid in full before entering production. Submitting an order request does not guarantee availability or reserve your requested date.

Your order and requested date are only confirmed once your order has been accepted and payment has been received in full.

Orders with outstanding balances may be canceled or removed from the production schedule without further notice. Availability is subject to change until your order is officially confirmed.

Cancellations & Refunds

We understand that plans may change. However, because our products are handcrafted and require advance preparation, the following cancellation terms apply:

• 14 days or more before your scheduled order date: Customer-requested cancellations may be eligible for a refund, subject to a 15% processing fee deducted from the refundable amount.
• Less than 14 days before your scheduled order date: All payments are non-refundable, as materials, supplies, and production preparations are already underway.
• Rush orders: All rush orders are final and non-refundable, regardless of when a cancellation is requested.

The 15% processing fee applies to all approved customer-requested refunds, including refunds granted as an exception to our standard cancellation policy. This fee does not apply if Lotus Sweet Treats cancels an order.

Order Changes & Rescheduling

We understand that unexpected circumstances may require adjustments to your order. Requests to change or reschedule an order must be submitted at least 14 days before the originally scheduled order date and are subject to availability and approval.

Rescheduling is not guaranteed. Requests made within 14 days of the scheduled order date may be declined due to materials already purchased and production preparations underway.

All approved rescheduled orders must be fulfilled within 30 calendar days of the original scheduled order date, subject to availability. Rescheduled orders must retain the same originally approved design, theme, colors, flavors, quantities, and order specifications, as materials and supplies may have already been purchased or prepared specifically for the original order.

Rescheduling does not permit an order to be transferred to a different occasion, theme, or design. Requests for a different design or product may require a separate order and additional payment.

Any additional costs resulting from approved adjustments will be communicated before proceeding. Previously approved designs, quantities, and order details may not be modified once production has begun.

Returns

Due to the perishable and made-to-order nature of our products, all sales are final once an order has been fulfilled. Returns and exchanges are not accepted, except as required by applicable law.

If there is an issue with your order, please contact Lotus Sweet Treats immediately so we may review your concern individually.

Our Commitment

We appreciate your understanding and respect for the time, preparation, and resources dedicated to each order. These policies allow us to maintain our quality standards and provide every customer with the care and attention their order deserves.